I'm not sure if I used the correct email address on signup. How can I check?
To check the email address you used during signup, simply click on the sidebar in our lobby.
Your email address will appear above your account ID.
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The email address I provided on signup is incorrect or misspelled. What should I do?
If the email address you provided during signup is incorrect or misspelled, you will need to update it by contacting our customer support team. Please note that for security reasons, we may need to ask you some questions to confirm your identity ...I no longer have access to the email address that I provided on signup. What should I do?
If you no longer have access to the email address you provided during signup, please contact our customer support team for assistance. They will be able to help you update your email address and complete the verification process. Please note that for ...I never received the verification email. What should I do?
If you have not received the verification email, please first check your spam folder. If you cannot find it there, try using the "resend email" option. If you still do not receive the email, please contact our customer support team for further ...What documents are needed to verify my account?
The following documents are required to verify your account: Valid ID Selfie (take a photo of yourself) Proof of address - not older than (3) months Bank statement - not older than (3) months Make certain that your documentation is: Indisputable and ...What documents are needed for proof of address?
We would require a copy of one of the following documents, clearly indicating your current residence, to successfully verify your identification: · Water · Electricity · Sanitary and Sewage · Cable/Internet bill In addition, we also accept: · Receipt ...