How do I verify my account on Fortune Coins?

How do I verify my account on Fortune Coins?

Follow the steps below to begin the verification process:


  • Please have the following documents prepared:


- Your Government Issued ID
- A bank statement from the last 3 months that clearly states your full name, bank details and address.

- A proof of residence from the last 3 months that clearly states your full name and address.


  • A desktop webcam or a mobile phone with a selfie camera. Please make sure your device has access to the camera. 


Your account verification process will be delayed significantly if you do not submit the required documents.



  1. Once you are logged in click on the Menu tab (3) horizontal lines

at the top right of your screen, next to the total win amount icon.



  1. You will then find the REDEEM button; tap on it.


      3. Continue to follow the steps-by-steps instructions given to you.

      4. When you start the verification process, you will be taken to a page that allows you to take a photo of your valid ID, and a selfie, and upload your proof of bank & proof of address.

Our verification process, in collaboration with JUMIO, leverages the power of AI, biometrics, machine learning, and certified liveness detection to confirm your identity in real-time.


Once you have successfully submitted your documents, our verification team will evaluate your account and notify you via email of the status of the verification. Please make sure occasionally  to check your email account including the spam folder.


You will be notified if any supporting documents are required to complete the process.

If you run into any problems during the verification process, please let us know at https://support.fortunecoins.com/

Follow this link for more information on how long this process may take: How long does it take for the account verification?


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