TECHNICAL ISSUES AND GAMEPLAY
How do I refer-a-friend?
At Fortune Coins, we offer an array of exciting bonuses and promotions to our players. One such promotion is our Refer a Friend program, which allows you to earn bonus points when you invite your friends, relatives, and family members to join the ...
Can I play for free?
Absolutely! All of our games can be played for free using both Gold Coins and Fortune Coins. We credit millions of coins to our players every day after they log in. Once you’ve used up all of your free coins, you’ll be able to get them again the next ...
What is the minimum age to play our games?
You need to be at least 21 (in the US) 18-19 (in Canada) years old in order to register at our casino and play our games. However, the age limit can depend on your location. Make sure to check the sweepstakes laws of your state or province or talk to ...
I didn’t get a promotion, but my friend did. What should I do?
We are sorry to hear that you didn’t get the promotion you were eagerly expecting. If you have done everything right and the bonus still hasn’t been credited to your balance, we will gladly look into the problem and solve it. Please contact our 24/7 ...
Can I transfer points between Gold Coins and Fortune Coins balances?
Since Gold Coins and Fortune Coins are different currencies that work independently, you won’t be able to transfer points from one balance to the other.
Are the games on Fortune Coins fair?
Our games come from only the most reputable social casino software providers known for offering products that have been tested for fairness.
How can I switch between Gold Coins and Fortune Coins?
Every game can be played using both Gold Coins and Fortune Coins. To change the currency that you’re playing with, use the “GC” and “FC” buttons located at the top of your screen.
Known Bugs
As in all complex systems, our system can have bugs as well. Users are more than welcome to report any bugs that they may encounter. By assisting us in identifying a new bug, you may be eligible to receive compensation in the form of Gold Coins ...
How to contact our customer support?
To get in touch with our Support Team, simply click on the "Contact Us" button at the top right corner of our homepage. From there, select the relevant issue from the dropdown menu, provide your email and details, and type your question. Once you ...