We believe that gaming should be both fun and safe. To ensure that our players have a secure and enjoyable experience, we've introduced account options that promote responsible gaming. We are continuously working on improving our existing tools and adding new options, such as purchase limits. You can learn more about our commitment to responsible gaming by reading our full Responsible Social Gaming Policy, available here:

https://www.fortunecoins.com/responsible-social-gaming

Here are the available options:

1. Account Time-Out

If you feel like you need to take a break from our games, you can request a Time-Out of your Account by simply opening a ticket on our customer support portal and selecting the "Responsible Social Gameplay" and then choosing the “Taking A break” option under “Responsible Social Gaming Tool”

An Account Time-out can last anywhere from Two (2) Days to Thirty (30) Days.

When the chosen Time-out period has elapsed, your account will become accessible once again.

During the Time-out period:

• You will be temporarily suspending your account and will not be able to reactivate it until the selected time period expires.

• You will not be able to login to fortunecoins.com, play any games or make purchases.

• You will not receive any emails or communications from fortunecoins.com.

• Current pending redemptions won’t be affected.

• Your Fortune Coins will expire if they are not utilized within 120 days from your last login day. Visit our Terms & Conditions for more details.

2. Self-exclusion

      You may self-exclude by opening a ticket on our customer support portal at and selecting the "Responsible Social Gameplay" option and then choosing the “Self Exclusion” option under “Responsible Social Gaming Tool” 

Self-exclusion is a voluntary and confidential program that gives you the opportunity to take a break from your account for a longer period of time. During this period, you will not be able to access your account. This means that we will use our best efforts to prevent you from opening or reopening an account with us and you will not be permitted to win prizes.

Self-exclusion must last a minimum of 6 months. Once we have received the signed form, we will perform the requested actions on your account, and you will be unable to access this account during the prescribed amount of time. It cannot be canceled or changed in any way.

During the Self-Exclusion period:

• You will be suspending your account and will not be able to reactivate it until the selected time period expires.

• You will not be able to login to fortunecoins.com, play any games or make purchases.

• You will not receive any emails or communications from fortunecoins.com.

• Current pending redemptions won’t be affected.
  

• Your Fortune Coins will expire if they are not utilized within 120 days from your last login day. Visit our Terms & Conditions for more details.