Frequently Asked Questions

ACCOUNTS

• I cannot log in to my account. What should I do?
• How do I create an account on Fortune Coins?
• Will my Fortune Coins expire if I don’t play?
• My account is blocked because I entered an incorrect password. What should I do?

PAYMENTS

• How can I redeem my prize on Fortune Coins?
• How do I complete a deposit on Fortune Coins?

GAMING PLATFORM

• How can I refer friends?
• Are the games on Fortune Coins fair?
• Can I transfer points between Gold Coins and Fortune Coins balances?
• How can I switch between Gold Coins and Fortune Coins?
• What is the difference between Gold Coins and Fortune Coins?
• How does the Fortune Coins sweepstakes model work?

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BONUSES AND PROMOS

• How can I get free Fortune Coins?
• I didn’t get a promotion, but my friend did. What should I do?

CUSTOMER SUPPORT

• How to contact our customer support?

LEGAL

• Where can I read the Website's Terms and Conditions document?